Customer Service Representative (m/f/d) Complaint Management - Hotel Comparison
Estimated salary
€4,930 – €7,733per month
Auto-estimated from similar roles, location, experience & market data. Actual pay may vary.
Description
CHECK24 is the leading comparison portal in Germany, combining market leadership with a dynamic startup culture. The hotel comparison division helps customers find the best hotels worldwide at the lowest prices since 2014. This role focuses on handling customer complaints and issues related to hotel bookings via phone and email, ensuring high-quality, reliable, and service-oriented solutions. The position is based in Münster, Germany, and involves working in shifts between 7 AM and 10 PM, including weekends and holidays.
Requirements
- Experience in telephone and written customer contact, ideally in complaint or claims management
- Completed commercial or tourism training is desirable
- Ability to remain calm and solution-oriented in stressful situations
- Strong service orientation and ability to professionally communicate complex situations
- Team player with enthusiasm for achieving common goals and contributing own ideas
- Negotiation-level German and proficient English skills in word and writing
- Confident handling of standard PC and internet applications
Languages
German
C2 · FluentA1A2B1B2C1C2
English
C1 · AdvancedA1A2B1B2C1C2
Experience Level
InternEntry LevelMid-levelSeniorLeadExecutive
Benefits
Permanent contracts, attractive compensation for weekend, holiday, and late shifts, annual bonuses for special achievements
Vouchers for numerous CHECK24 products, subsidized company pension plan, and many other discounts
Individual development and training opportunities through strong and sustainable growth
Independent work with own ideas in small teams with strong team spirit and short decision-making paths
Office culture with personal exchange, close collaboration, and great team cohesion; possibility for 'Home Office' (mobile work) on Fridays
Central location directly at the city harbor; subsidy for job/Deutschlandticket and bicycle/e-bike leasing
Shift schedule created at least four weeks in advance, taking wishes into account
Free drinks, muesli, and fresh fruit; free varied lunch several times a week
Attractive sports program with a personal trainer including yoga, back fitness, boot camp training, and 'Moving Break'
Collegial and friendly environment with regular office parties, team events, and legendary summer and Christmas parties
💰 Net Salary Calculator
Tax class 1, no church tax
Gross Salary
€75,972/year
€6,331/month
Total Deductions
€30,009
40% effective rate
Net Salary (Take Home)
€3,830/mo
€45,963/year
Deduction Breakdown
🏛️ Income Tax€14,180
🏦 Pension Insurance€7,065
🏥 Health Insurance€6,103
🫶 Care Insurance€1,674
📋 Unemployment Insurance€987
🏠 Cost of Living in Münster
Monthly Essentials
Rent (1BR)
€1050
Groceries
€300
Transport
€75
Utilities
€220
Internet
€40
Lifestyle & Entertainment
Eating Out
€13
Gym/Month
€45
Coffee
€4
Beer (0.5L)
€4
Cinema
€12
Monthly Net Salary:€3,830
Comfortable Living:€1,735
Monthly Savings:€2,095 (55%)
💰
Strong savings potential: You could save €2,095 monthly, which is €25,140 per year.
💡 These estimates are based on average costs in Münster. Actual expenses vary based on lifestyle, neighborhood, and personal choices. "Comfortable living" includes rent, utilities, groceries, transport, and reasonable dining/entertainment.
Eligible for the EU Blue Card
A salary of €75,978 meets the EU Blue Card minimum of €45,300 (2026).
The EU Blue Card is a residence permit for highly qualified non-EU workers. It offers a fast track to permanent residency and allows family reunification.
Processing
4-12 weeks
Visa fee
€100
Requirements
University degree + Job offer
Also eligible: EU Blue Card (Shortage Occupation) (€41,042+)
Documents needed
Valid passport
Recognised university degree
Employment contract or binding job offer
Proof of salary meeting threshold
Health insurance coverage
Biometric passport photo
📍 Life in Münster
👥
Population
0.3M
⭐
Quality of Life
8.0
🇬🇧
English Friendly
7.0
💻
Tech Scene
7.0
🌍
International
7.0
🚇
Public Transport
7.0
🚴
Bikeability
10.0
🌬️
Air Quality
7.0
🌳
Green Spaces
7.0
🚗
Car Free
10.0
ℹ️
About Münster
- •University research
- •Growing startup scene
- •Service sector
🌤️
Climate
- •Temperate climate
- •Moderate seasons
❄️Jan: 2°C☀️Jul: 18°C📅Avg: 10°C
☀️1650 sunshine hours/year
🛡️
Safety
- •Generally safe
- •Low crime rates
Overall:7.0
🏥
Healthcare
- •Good hospitals
- •Adequate coverage
Quality: 8.0Access: 8.0
🎭
Culture
- •Cultural venues
- •Local events
🎉
Nightlife
- •Bars and venues
🏞️
Recreation
- •Parks
- •Sports facilities
💰
Cost of Living
- •Moderate costs
- •Good value
🏠 Rent (1BR center):€1050
⚡ Utilities:€220
🛒 Groceries:€300
🍽️ Dining out:€15
Engagement
Views
0today
7 days0
all-time4
Applies
0today
7 days0
all-time0
CHECK24 is Germany's largest online comparison platform, covering insurance, energy, telecom, finance, travel, and e-commerce verticals with its own in-house product and engineering teams.
Similar Jobs
Customer Care Associate - Enterprise (Turkey)
Choco · Berlin, Germany
Media Buying Internship
trivago N.V. · Düsseldorf, Germany
Customer Service Advisor (m/f/d) in E-Commerce Furniture
CHECK24 · Berlin, Germany
(Junior) Tax Consultant (m/f/d)
CHECK24 · Munich, Germany
(Junior) Data Analyst & Project Manager (m/f/d) - Hotel
CHECK24 · Münster, Germany
Finance Operations - Receivables Agent (f/m/x)
Tourlane · Berlin, Germany