Customer Support Manager
Estimated salary
€5,342 – €7,845per month
Auto-estimated from similar roles, location, experience & market data. Actual pay may vary.
Description
Superchat is a platform that helps over 10,000 companies worldwide communicate with their customers through unified inbox and AI agents. Founded in 2020, the company is headquartered in Berlin and has a team of about 100 employees. As a Customer Support Manager, you will be the first point of contact for customers, handling support tickets and live chat inquiries, and ensuring a strong customer experience. You will collaborate with Product, Engineering, and Customer Success teams to bring valuable feedback from customer interactions back into the company. The role involves both operational customer contact (about 80%) and process optimization (about 20%), with a focus on improving support processes and developing an AI-powered support bot.
Requirements
- Customer-first mindset: think from the customer's perspective, take responsibility for problems, and create real solutions.
- Calm under pressure: maintain overview, prioritize effectively, and communicate clearly and professionally in high-pressure situations.
- Customer-obsessed and empathetic: explain complex topics understandably, patiently handle different customers, and ensure a strong customer experience.
- Collaborative and cross-functional: work closely with support, product, sales, and customer success teams.
- Product-minded and analytical: understand why problems occur, recognize patterns in customer feedback, and actively suggest improvements.
- Tech-curious and hands-on: willing to learn technical aspects, try things yourself, and solve problems pragmatically.
- German language skills (native or fluent) are required.
Languages
German
C2 · FluentA1A2B1B2C1C2
Experience Level
InternEntry LevelMid-levelSeniorLeadExecutive
Benefits
Choice between Urban Sports Club/John Reed membership or public transport tickets/Dance subscription.
Regular company and team events.
Annual budget of 500 EUR for personal development (conferences, courses, books, career coaching, etc.).
Inclusive and exciting startup culture that enables fast professional and personal growth.
Nice office in the heart of Berlin (Prenzlauer Allee 242) with free snacks, drinks, and top equipment.
Community-focused environment with activities like HYROX training, golf, beer pong tournaments, running clubs, and more.
💰 Net Salary Calculator
Tax class 1, no church tax
Gross Salary
€79,116/year
€6,593/month
Total Deductions
€31,455
40% effective rate
Net Salary (Take Home)
€3,971/mo
€47,661/year
Deduction Breakdown
🏛️ Income Tax€15,293
🏦 Pension Insurance€7,357
🏥 Health Insurance€6,103
🫶 Care Insurance€1,674
📋 Unemployment Insurance€1,028
🏠 Cost of Living in Berlin
Monthly Essentials
Rent (1BR)
€1231
Groceries
€280
Transport
€75
Utilities
€220
Internet
€40
Lifestyle & Entertainment
Eating Out
€13
Gym/Month
€45
Coffee
€4
Beer (0.5L)
€4
Cinema
€12
Monthly Net Salary:€3,971
Comfortable Living:€1,897
Monthly Savings:€2,074 (52%)
💰
Strong savings potential: You could save €2,074 monthly, which is €24,888 per year.
💡 These estimates are based on average costs in Berlin. Actual expenses vary based on lifestyle, neighborhood, and personal choices. "Comfortable living" includes rent, utilities, groceries, transport, and reasonable dining/entertainment.
Eligible for the EU Blue Card
A salary of €79,122 meets the EU Blue Card minimum of €45,300 (2026).
The EU Blue Card is a residence permit for highly qualified non-EU workers. It offers a fast track to permanent residency and allows family reunification.
Processing
4-12 weeks
Visa fee
€100
Requirements
University degree + Job offer
Also eligible: EU Blue Card (Shortage Occupation) (€41,042+)
Documents needed
Valid passport
Recognised university degree
Employment contract or binding job offer
Proof of salary meeting threshold
Health insurance coverage
Biometric passport photo
📍 Life in Berlin
👥
Population
3.6M
⭐
Quality of Life
8.0
🇬🇧
English Friendly
9.0
💻
Tech Scene
9.0
🌍
International
10.0
🚇
Public Transport
9.0
🚴
Bikeability
9.0
🌬️
Air Quality
6.0
🌳
Green Spaces
7.0
🚗
Car Free
8.0
ℹ️
About Berlin
- •Creative and tech hub
- •Diverse neighborhoods
- •Excellent public transport
🌤️
Climate
- •Continental climate
- •Cold winters
- •Mild summers
- •Four distinct seasons
❄️Jan: 0°C☀️Jul: 19°C📅Avg: 10°C
☀️1625 sunshine hours/year
🛡️
Safety
- •Generally safe
- •Higher petty crime than Munich
- •Some areas less safe at night
Overall:7.0
🏥
Healthcare
- •Good hospital network
- •Charité is world-renowned
- •Wait times can vary
Quality: 9.0Access: 8.0
🎭
Culture
- •World-class museums
- •Vibrant art scene
- •Rich history
🎉
Nightlife
- •Famous club scene
- •Diverse nightlife
- •24/7 culture
🏞️
Recreation
- •Many parks
- •Lakes
- •Tiergarten
- •Active outdoor scene
💰
Cost of Living
- •More affordable than Munich
- •Prices rising rapidly
- •Still cheaper than many European capitals
🏠 Rent (1BR center):€1231
⚡ Utilities:€220
🛒 Groceries:€280
🍽️ Dining out:€16
Engagement
Views
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all-time5
Applies
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Berlin-based all-in-one customer-messaging platform for SMBs unifying WhatsApp, Instagram, Facebook Messenger, Google Business Chat, Telegram, email, and SMS into one inbox with marketing automation. Continues hiring in 2026 and adding AI-driven response features.
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