(Senior) Director UX, Operations

HelloFresh is looking for a UX leader to head design for its Operations organisation, the part of the business that bridges technology with physical fulfilment, procurement, quality assurance and supply chain across every market and brand. The role owns UX strategy and quality across menu planning and food systems, fulfilment, an internal operations-research platform running dozens of optimisation models, and the technology backbone of warehouses and production sites. It continues the build-out of an AI-native design practice, extending the design system into AI-assisted workflows, and focuses on service design for the internal tools operators, planners and analysts rely on. The role also covers talent leadership for a distributed team across multiple geographies and a seat at the Operations leadership table alongside senior Product and Engineering leaders. It is a Berlin-based, in-person leadership role reporting to HelloFresh's VP of UX.