Customer Service Agent — Investment & Pension Products (m/f/d)
Description
Raisin, a savings and investment platform connecting consumers with banks across the EU, UK and US, is hiring a Customer Service Agent for its investment and pension products. You will become an expert in these products and processes and act as the main contact for customers, handling inquiries independently by phone and in writing in both German and English. Topics range from account opening through the investment and pension offering to basic tax questions. The role involves close collaboration with other customer service teams and Raisin departments, and contributes directly to a positive platform experience for customers.
Requirements
- German at C2 level, both written and spoken.
- Good command of English.
- Enjoyment of working with people and the ability to handle several tasks under pressure while setting priorities.
- Interest in complex topics and in modern finance and capital markets.
- Willingness to keep learning and stay updated on process changes.
- Located in Berlin or Hamburg and ready to work from the office at least twice a week.
- Good IT skills, especially Google Workspace and Zendesk.
Languages
German
C2 · FluentA1A2B1B2C1C2
English
C1 · AdvancedA1A2B1B2C1C2
Experience Level
InternEntry LevelMid-levelSeniorLeadExecutive
Benefits
Employee development budget of EUR 2,000 and four full training days per year.
Flexible working hours, home office and 30 vacation days.
Company pension scheme supported with a 20% contribution.
Urban Sports Club membership subsidised by more than EUR 20 per month.
Deutschland Ticket subsidised with EUR 25 per month.
JobRad bike leasing with tax savings and monthly insurance costs covered.
Snacks, daily fresh fruit and drinks in the office.
📍 Life in Berlin
👥
Population
3.6M
⭐
Quality of Life
8.0
🇬🇧
English Friendly
9.0
💻
Tech Scene
9.0
🌍
International
10.0
🚇
Public Transport
9.0
🚴
Bikeability
9.0
🌬️
Air Quality
6.0
🌳
Green Spaces
7.0
🚗
Car Free
8.0
ℹ️
About Berlin
- •Creative and tech hub
- •Diverse neighborhoods
- •Excellent public transport
🌤️
Climate
- •Continental climate
- •Cold winters
- •Mild summers
- •Four distinct seasons
❄️Jan: 0°C☀️Jul: 19°C📅Avg: 10°C
☀️1625 sunshine hours/year
🛡️
Safety
- •Generally safe
- •Higher petty crime than Munich
- •Some areas less safe at night
Overall:7.0
🏥
Healthcare
- •Good hospital network
- •Charité is world-renowned
- •Wait times can vary
Quality: 9.0Access: 8.0
🎭
Culture
- •World-class museums
- •Vibrant art scene
- •Rich history
🎉
Nightlife
- •Famous club scene
- •Diverse nightlife
- •24/7 culture
🏞️
Recreation
- •Many parks
- •Lakes
- •Tiergarten
- •Active outdoor scene
💰
Cost of Living
- •More affordable than Munich
- •Prices rising rapidly
- •Still cheaper than many European capitals
🏠 Rent (1BR center):€1231
⚡ Utilities:€220
🛒 Groceries:€280
🍽️ Dining out:€16
Part of Collections
Raisin (WeltSparen) is a fintech platform enabling customers to access savings and investment products from banks across Europe. Brokers €60B+ in savings deposits.
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€per year
€20k€250k
Your situation in Germany
The default for anyone single, divorced or widowed.
Only changes the church tax rate — 8% in Bavaria and Baden-Württemberg, 9% everywhere else.
Childless employees over 23 pay a higher Pflegeversicherung (care insurance) rate.