Junior Customer Service Agent - German Speaking (m/f/d)
Description
Raisin, the world's leading platform for savings and investment products, is hiring a Junior Customer Service Agent to join its 1st-level WeltSparen customer service team in Berlin. The role supports German-speaking customers, mainly inbound by phone and email (and in future via live chat), with all matters relating to Raisin's financial products. Contacts focus on service rather than sales, as the team is not permitted to give investment advice, covering account opening, the investment process and basic tax questions. It requires German at C2 level plus fluent English and is a hybrid role based in Berlin.
Requirements
- German at C2 level, both written and spoken
- Fluent English
- Located in Berlin
- Strong communication skills with a solution- and results-oriented approach and good judgment
- Ability to handle several tasks simultaneously under pressure and set priorities
- Interest in complex topics, modern finance and capital markets
- Solid IT skills with office tools
Languages
German
C2 · FluentA1A2B1B2C1C2
English
C2 · FluentA1A2B1B2C1C2
Experience Level
InternEntry LevelMid-levelSeniorLeadExecutive
Benefits
Employee development budget of EUR 2,000 and four full training days per year
Flexible working hours, home office and 30 vacation days
Company pension scheme supported with 20%
Urban Sports Club membership subsidised by more than EUR 20 per month
Deutschland Ticket subsidised with EUR 25 per month
JobRad bike leasing with insurance costs covered
Snacks, fresh fruit and drinks at the office
📍 Life in Berlin
👥
Population
3.6M
⭐
Quality of Life
8.0
🇬🇧
English Friendly
9.0
💻
Tech Scene
9.0
🌍
International
10.0
🚇
Public Transport
9.0
🚴
Bikeability
9.0
🌬️
Air Quality
6.0
🌳
Green Spaces
7.0
🚗
Car Free
8.0
ℹ️
About Berlin
- •Creative and tech hub
- •Diverse neighborhoods
- •Excellent public transport
🌤️
Climate
- •Continental climate
- •Cold winters
- •Mild summers
- •Four distinct seasons
❄️Jan: 0°C☀️Jul: 19°C📅Avg: 10°C
☀️1625 sunshine hours/year
🛡️
Safety
- •Generally safe
- •Higher petty crime than Munich
- •Some areas less safe at night
Overall:7.0
🏥
Healthcare
- •Good hospital network
- •Charité is world-renowned
- •Wait times can vary
Quality: 9.0Access: 8.0
🎭
Culture
- •World-class museums
- •Vibrant art scene
- •Rich history
🎉
Nightlife
- •Famous club scene
- •Diverse nightlife
- •24/7 culture
🏞️
Recreation
- •Many parks
- •Lakes
- •Tiergarten
- •Active outdoor scene
💰
Cost of Living
- •More affordable than Munich
- •Prices rising rapidly
- •Still cheaper than many European capitals
🏠 Rent (1BR center):€1231
⚡ Utilities:€220
🛒 Groceries:€280
🍽️ Dining out:€16
Engagement
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Applies
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Part of Collections
Raisin (WeltSparen) is a fintech platform enabling customers to access savings and investment products from banks across Europe. Brokers €60B+ in savings deposits.
Relocation support provided
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€per year
€20k€250k
Your situation in Germany
The default for anyone single, divorced or widowed.
Only changes the church tax rate — 8% in Bavaria and Baden-Württemberg, 9% everywhere else.
Childless employees over 23 pay a higher Pflegeversicherung (care insurance) rate.