Junior Customer Service Agent – Dutch Speaking (m/f/d)
Description
Raisin, a leading FinTech platform for savings and investment products, is hiring a Junior Customer Service Agent (Dutch speaking) in Berlin to support Dutch-speaking customers, mainly inbound by phone and email. The 1st-level customer-service role focuses on service rather than sales, handling inquiries about products, account opening and the investment process up to basic tax questions. The agent becomes an expert on Raisin's products and processes, works closely with colleagues and other departments and contributes ideas to optimise work processes. Dutch at C2 level plus good English are required, and customer-service experience is desirable. The position is hybrid.
Requirements
- Dutch at C2 level, written and spoken, and a good command of English
- Enjoyment of dealing with people and helping customers by phone and in writing
- Ability to handle several tasks simultaneously under pressure while setting priorities
- Interest in complex topics and in modern finance and capital markets
- High standards for your work and the ability to keep an overview in hectic times
- Confident using tools like Microsoft Office and Google Workspace and quick to learn new systems
Languages
Dutch
C2 · FluentA1A2B1B2C1C2
English
C1 · AdvancedA1A2B1B2C1C2
Experience Level
InternEntry LevelMid-levelSeniorLeadExecutive
Benefits
Employee development budget of EUR 2,000 and four training days per year
Flexible working hours, home office and 30 vacation days
Company pension scheme supported at 20%
Urban Sports Club membership subsidy of over EUR 20 per month
Deutschland Ticket subsidy of EUR 25 per month
JobRad bike leasing with insurance covered
Office snacks, fresh fruit and drinks
📍 Life in Berlin
👥
Population
3.6M
⭐
Quality of Life
8.0
🇬🇧
English Friendly
9.0
💻
Tech Scene
9.0
🌍
International
10.0
🚇
Public Transport
9.0
🚴
Bikeability
9.0
🌬️
Air Quality
6.0
🌳
Green Spaces
7.0
🚗
Car Free
8.0
ℹ️
About Berlin
- •Creative and tech hub
- •Diverse neighborhoods
- •Excellent public transport
🌤️
Climate
- •Continental climate
- •Cold winters
- •Mild summers
- •Four distinct seasons
❄️Jan: 0°C☀️Jul: 19°C📅Avg: 10°C
☀️1625 sunshine hours/year
🛡️
Safety
- •Generally safe
- •Higher petty crime than Munich
- •Some areas less safe at night
Overall:7.0
🏥
Healthcare
- •Good hospital network
- •Charité is world-renowned
- •Wait times can vary
Quality: 9.0Access: 8.0
🎭
Culture
- •World-class museums
- •Vibrant art scene
- •Rich history
🎉
Nightlife
- •Famous club scene
- •Diverse nightlife
- •24/7 culture
🏞️
Recreation
- •Many parks
- •Lakes
- •Tiergarten
- •Active outdoor scene
💰
Cost of Living
- •More affordable than Munich
- •Prices rising rapidly
- •Still cheaper than many European capitals
🏠 Rent (1BR center):€1231
⚡ Utilities:€220
🛒 Groceries:€280
🍽️ Dining out:€16
Part of Collections
Raisin (WeltSparen) is a fintech platform enabling customers to access savings and investment products from banks across Europe. Brokers €60B+ in savings deposits.
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€per year
€20k€250k
Your situation in Germany
The default for anyone single, divorced or widowed.
Only changes the church tax rate — 8% in Bavaria and Baden-Württemberg, 9% everywhere else.
Childless employees over 23 pay a higher Pflegeversicherung (care insurance) rate.