Customer Success Manager, Mid-Market (German-speaking)

Secfix automates security compliance in Europe, helping companies achieve ISO 27001, GDPR, TISAX and SOC 2 with far less manual work. The company is hiring a Mid-Market Customer Success Manager to own and grow a portfolio of higher-value, more complex customers in the DACH region. You are commercially accountable for renewals, expansions and Net Revenue Retention, and you guide customers through the end-to-end implementation of compliance frameworks from onboarding to audit readiness. The role also shapes how Secfix scales its mid-market customer success motion through playbooks, templates and repeatable processes. It is a fully remote, full-time position within EU time zones, roughly two hours around German time.