Technical Support Specialist – Germany

Hornetsecurity GmbH

•

Berlin, Germany·Hannover, Germany

•

5 months ago

Estimated salary

€4,625 – €7,122per month

Auto-estimated from similar roles, location, experience & market data. Actual pay may vary.

🏠 Hybrid Full-time 🏷️ IT Support

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Description

Hornetsecurity is seeking a motivated IT Support Specialist (m/f/d) for first and second level support at its locations in Berlin (Ku'damm) or Hanover (List). As the first point of contact for customers and sales partners, you will join an international team with diverse tasks and exciting projects. You will monitor cloud services, analyze and resolve issues, configure services, and provide technical support via ticket system, chat, and phone. The role also involves creating and maintaining internal and external knowledge bases, FAQs, and documentation. You will work in a reliable shift system without night shifts.

Requirements

Completed IT training or equivalent qualification (career changers and entry-level professionals welcome)
Customer and service-oriented mindset
Strong communication skills
Reliability and good organizational skills
Enjoyment of learning and developing knowledge

Experience Level

InternEntry LevelMid-levelSeniorLeadExecutive

Benefits

Temporary Employee Exchange Program – work at global office locations (e.g., Malta, Madrid, Montréal, Washington)

Home office option and reliable shift system (early and day shifts)

Team events such as lasertag, escape room, or get-togethers at our legendary beer wagon in Hanover

Be-Active Bonus – subsidy for fitness memberships

Free parking (Hanover), subsidized job ticket, or bike leasing

Contribution to company pension scheme

Referral bonus: €1,500 for each successful candidate referral

30 days vacation, permanent contracts, development opportunities, coffee, tea, soft drinks, fresh fruit, office dogs, no dress code, and more

💰 Net Salary Calculator

Tax class 1, no church tax

Gross Salary

€70,476/year

€5,873/month

Total Deductions

€27,627

39% effective rate

Net Salary (Take Home)

€3,570/mo

€42,849/year

Deduction Breakdown

🏛️ Income Tax€12,380

🏦 Pension Insurance€6,554

🏥 Health Insurance€6,103

🫶 Care Insurance€1,674

📋 Unemployment Insurance€916

🏠 Cost of Living in Berlin

Monthly Essentials

Rent (1BR)

€1231

Groceries

€280

Transport

€75

Utilities

€220

Internet

€40

Lifestyle & Entertainment

Eating Out

€13

Gym/Month

€45

Coffee

€4

Beer (0.5L)

€4

Cinema

€12

Monthly Net Salary:€3,570

Comfortable Living:€1,897

Monthly Savings:€1,673 (47%)

💰

Strong savings potential: You could save €1,673 monthly, which is €20,076 per year.

💡 These estimates are based on average costs in Berlin. Actual expenses vary based on lifestyle, neighborhood, and personal choices. "Comfortable living" includes rent, utilities, groceries, transport, and reasonable dining/entertainment.

Eligible for the EU Blue Card

A salary of €70,482 meets the EU Blue Card minimum of €45,300 (2026).

The EU Blue Card is a residence permit for highly qualified non-EU workers. It offers a fast track to permanent residency and allows family reunification.

Processing

4-12 weeks

Visa fee

€100

Requirements

University degree + Job offer

Also eligible: EU Blue Card (Shortage Occupation) (€41,042+)

Documents needed

Valid passport

Recognised university degree

Employment contract or binding job offer

Proof of salary meeting threshold

Health insurance coverage

Biometric passport photo

Explore visa & relocation guides

📍 Life in Berlin

👥

Population

3.6M

⭐

Quality of Life

8.0

🇬🇧

English Friendly

9.0

💻

Tech Scene

9.0

🌍

International

10.0

🚇

Public Transport

9.0

🚴

Bikeability

9.0

🌬️

Air Quality

6.0

🌳

Green Spaces

7.0

🚗

Car Free

8.0

ℹ️

About Berlin

•Creative and tech hub
•Diverse neighborhoods
•Excellent public transport

🌤️

Climate

•Continental climate
•Cold winters
•Mild summers
•Four distinct seasons

❄️Jan: 0°C☀️Jul: 19°C📅Avg: 10°C

☀️1625 sunshine hours/year

🛡️

Safety

•Generally safe
•Higher petty crime than Munich
•Some areas less safe at night

Overall:7.0

🏥

Healthcare

•Good hospital network
•Charité is world-renowned
•Wait times can vary

Quality: 9.0Access: 8.0

🎭

Culture

•World-class museums
•Vibrant art scene
•Rich history

10.0

🎉

Nightlife

•Famous club scene
•Diverse nightlife
•24/7 culture

10.0

🏞️

Recreation

•Many parks
•Lakes
•Tiergarten
•Active outdoor scene

8.0

💰

Cost of Living

•More affordable than Munich
•Prices rising rapidly
•Still cheaper than many European capitals

🏠 Rent (1BR center):€1231

⚡ Utilities:€220

🛒 Groceries:€280

🍽️ Dining out:€16

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Category:IT Support

Job Type:Full-time

Experience:Mid-level

Posted:5 months ago

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Hornetsecurity GmbH

Germany: Berlin, Hannover

A leading global provider of next-generation cloud-based security, compliance, backup, and security awareness solutions, now a Proofpoint company. Hornetsecurity's flagship product, 365 Total Protection, is the most comprehensive cloud security suite for Microsoft 365, serving 125,000+ customers across 120+ countries through 12,000+ MSP and channel partners. The company processes 72 billion emails annually and operates 11 redundant secured data centers worldwide.

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