Manager, Customer Success Managers, EMEA
Description
GitLab is the intelligent orchestration platform for DevSecOps, trusted by over 50 million registered users and more than 50% of the Fortune 100. The Customer Success Management (CSM) team focuses on aligning with customers' desired business outcomes, enabling them on existing use cases, and expanding into additional use cases to ensure ongoing return-on-investment. As a Manager, you will mentor and lead a team of CSMs, manage account health, and drive growth and retention. You will collaborate with cross-functional teams and develop senior-level customer relationships. This role is remote and requires fluency in German.
Requirements
- Proven track record in software/technology sales, consulting or customer success
- Proven experience leading teams, driving software adoption, and building and scaling customer success management practices
- Experience with software development lifecycle processes and tools as well as agile and/or DevOps practices
- Proven ability to develop strategies, translate them into initiatives and track successful delivery
- Demonstrated ability to lead managers and successfully manage global, distributed teams across cultures, lines of business, and geographies
- Possession of a strong management presence and leadership ability, with communication and interpersonal skills that inspire and motivate leaders and teams
- Demonstration of operational excellence in analytical thinking, process development and improvement, problem-solving, communication, delegation, and planning
- Ability to collaborate across the organization and with external stakeholders
- Experience successfully working with senior executives (VP/CxO)
- Holds strong operational skills that will drive organizational efficiencies and customer satisfaction
- Comfortable giving and receiving positive and constructive feedback
- Ability to connect technology with measurable business value
- Strategic thinking about business, products, and technical challenges
- Fluent German
Languages
German
C2 · FluentA1A2B1B2C1C2
Experience Level
InternEntry LevelMid-levelSeniorLeadExecutive
Benefits
Benefits to support your health, finances, and well-being
Flexible Paid Time Off
Team Member Resource Groups
Equity Compensation & Employee Stock Purchase Plan
Growth and Development Fund
Parental Leave
About the company
GitLabGitLab is an all-remote company providing a single DevSecOps platform for the complete software development lifecycle — planning, source code, CI/CD, security testing, and monitoring.
Size
Enterprise (5K+)
Employees
2,100
Tech Stack
RubyGoVue.jsPostgreSQLRedisSidekiqRailsKubernetesGCPPrometheusGrafana
GitLab is an all-remote company providing a single DevSecOps platform for the complete software development lifecycle — planning, source code, CI/CD, security testing, and monitoring.
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