Customer Value Partner (German Speaking)

Hawk is a leading provider of AI-supported anti-money laundering and fraud detection technology, helping banks and payment providers improve compliance and prevent financial crime. As a Customer Value Partner, you will own the entire customer relationship from scoping through implementation to ongoing growth, acting as the single accountable owner without handoffs. You will ensure customers achieve their desired outcomes, drive revenue retention and expansion, and build executive relationships. The role combines customer success, engagement management, and delivery, with a focus on proving value through measurable results. You will also leverage AI tools to enhance efficiency and deliver high-quality service.