Customer Success Architect, CEUR
Description
GitLab is the intelligent orchestration platform for DevSecOps, trusted by over 50 million registered users and more than 50% of the Fortune 100. The Customer Success Architect (CSA) role focuses on building strong, consultative relationships with key customers, serving as a trusted advisor to help them navigate complex challenges and achieve desired outcomes. The CSA acts as a liaison between customers and the GitLab ecosystem, collaborating with Product Management, Engineering, Sales, and Professional Services. Responsibilities include driving adoption, retention, and growth, as well as creating Customer Success Plans and managing escalations. The role requires deep knowledge of DevSecOps best practices and the GitLab platform, along with fluency in German.
Requirements
- Understanding of Git and typical branching strategies
- Knowledge of software development lifecycle and development pipeline
- Understanding of continuous integration, continuous deployment, DevSecOps
- Prior experience in Customer Success or equivalent history of increasing satisfaction, adoption, and retention
- Experience partnering with customers to define and achieve business outcomes
- Familiarity working with customers of sizes relevant to the assigned segment
- Exceptional verbal, written, organizational, presentation, and communications skills
- Detail oriented and analytical
- Strong team player but self-starter
- Project management experience and skills
- Strong technical, analytic, and problem-solving skills
- Alignment with our values, and willingness to work in accordance with those values
- Ability to travel if needed and comply with the company’s travel policy
- Demonstrated progressive experience in a related function with direct customer advocacy and engagement experience in post-sales or professional services functions
- Fluent German
Languages
German
C2 · FluentA1A2B1B2C1C2
Experience Level
InternEntry LevelMid-levelSeniorLeadExecutive
Benefits
Benefits to support your health, finances, and well-being
Flexible Paid Time Off
Team Member Resource Groups
Equity Compensation & Employee Stock Purchase Plan
Growth and Development Fund
Parental Leave
About the company
GitLabGitLab is an all-remote company providing a single DevSecOps platform for the complete software development lifecycle — planning, source code, CI/CD, security testing, and monitoring.
Size
Enterprise (5K+)
Employees
2,100
Tech Stack
RubyGoVue.jsPostgreSQLRedisSidekiqRailsKubernetesGCPPrometheusGrafana
Engagement
Views
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all-time1
Applies
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Part of Collections
GitLab is an all-remote company providing a single DevSecOps platform for the complete software development lifecycle — planning, source code, CI/CD, security testing, and monitoring.
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€per year
€20k€250k
Your situation in Germany
The default for anyone single, divorced or widowed.
Only changes the church tax rate — 8% in Bavaria and Baden-Württemberg, 9% everywhere else.
Childless employees over 23 pay a higher Pflegeversicherung (care insurance) rate.