Scaled Customer Success Manager

Kombo is a Berlin- and New York-based startup that offers a unified API for HR, payroll and recruiting systems, giving over 400 customers access to more than 250 integrations through a single connection. As the first Scaled Customer Success Manager, you will own adoption, retention and growth for the scaled segment: roughly 100 customers and a two million dollar book of business. You will design the post-sale motion end to end, building onboarding flows, adoption campaigns, expansion triggers, risk signals and renewal processes, and back them with automation and self-serve enablement material. Alongside the scalable motion you will step into selective one-to-one engagements whenever customer signals show that a direct touchpoint will unblock onboarding or turn potential into a real opportunity. The role is on-site in the Berlin office and reports into the Customer Success lead.