Strategic Customer Experience & Success Programs Manager

n8n is hiring a Strategic Customer Experience & Success Programs Manager to design and scale the programs, systems, and playbooks that help n8n retain and grow its most strategic enterprise customers, working remotely primarily from Germany. The role builds strategic Customer Success programs across onboarding, adoption, QBRs, renewals, and escalations, develops a customer health scoring model with RevOps and Data, and leads cross-functional initiatives such as voice-of-customer programs. It also drives change management for new Customer Success tools and processes across the team. Candidates need 5+ years of experience in Customer Success, RevOps, or Strategy & Operations, including at least two years building programs rather than managing accounts directly, plus strong analytical and cross-functional project leadership skills.