Hero Support Specialist
Description
As a Specialist in Hero Support on the People & Culture team (talabat brand) in Berlin, you will manage HR operations, optimize employee lifecycle workflows and ensure smooth service delivery across DHSE Central. You act as the primary operational contact for employee and manager queries via Jira, Slack and email, resolving mixed-complexity tickets while maintaining SLA adherence. You execute end-to-end lifecycle processes (contracts, amendments, probation, transfers, terminations), maintain accurate records in Workday and support pre-payroll data reconciliation. Applying German labor law knowledge, you advise managers and partner with Talent Acquisition, Payroll, Legal and People Partners, while driving process improvement and automation.
Requirements
- 1-3+ years of hands-on experience in HR Operations or People Operations, managing end-to-end employee lifecycle processes in a fast-paced environment
- Solid understanding of German labour law, social security regulations and general HR administrative compliance
- Strong proficiency with modern HR systems, particularly Workday, and ticketing platforms like Jira or ServiceNow
- A customer-centric, empathetic mindset with a strong focus on high-quality service delivery
- Strong attention to detail, problem-solving skills and ability to prioritise in a dynamic workflow
- Excellent communication skills in English (C1+) and strong working knowledge of German (B1+ minimum)
Languages
English
C2 · FluentA1A2B1B2C1C2
German
B1 · IntermediateA1A2B1B2C1C2
Experience Level
InternEntry LevelMid-levelSeniorLeadExecutive
Benefits
Hybrid working model (2 days a week on the Berlin campus)
27 days holiday, with an extra day in the 2nd and 3rd year of service
1,000 EUR educational budget, language courses, parental support and Udemy Business access
Health check-ups, meditation, gym and bicycle subsidy
Employee Share Purchase Plan, sabbatical bank, public transport ticket discount, life and accident insurance, corporate pension plan
Digital meal vouchers, food vouchers and corporate discounts
📍 Life in Berlin
👥
Population
3.6M
⭐
Quality of Life
8.0
🇬🇧
English Friendly
9.0
💻
Tech Scene
9.0
🌍
International
10.0
🚇
Public Transport
9.0
🚴
Bikeability
9.0
🌬️
Air Quality
6.0
🌳
Green Spaces
7.0
🚗
Car Free
8.0
ℹ️
About Berlin
- •Creative and tech hub
- •Diverse neighborhoods
- •Excellent public transport
🌤️
Climate
- •Continental climate
- •Cold winters
- •Mild summers
- •Four distinct seasons
❄️Jan: 0°C☀️Jul: 19°C📅Avg: 10°C
☀️1625 sunshine hours/year
🛡️
Safety
- •Generally safe
- •Higher petty crime than Munich
- •Some areas less safe at night
Overall:7.0
🏥
Healthcare
- •Good hospital network
- •Charité is world-renowned
- •Wait times can vary
Quality: 9.0Access: 8.0
🎭
Culture
- •World-class museums
- •Vibrant art scene
- •Rich history
🎉
Nightlife
- •Famous club scene
- •Diverse nightlife
- •24/7 culture
🏞️
Recreation
- •Many parks
- •Lakes
- •Tiergarten
- •Active outdoor scene
💰
Cost of Living
- •More affordable than Munich
- •Prices rising rapidly
- •Still cheaper than many European capitals
🏠 Rent (1BR center):€1231
⚡ Utilities:€220
🛒 Groceries:€280
🍽️ Dining out:€16
Engagement
Views
0today
7 days1
all-time1
Applies
0today
7 days0
all-time0
The world's leading local delivery platform, operating in approximately 70 countries with 40,000+ employees. Processing €48.8 billion in GMV annually, the company connects 500,000+ restaurant and retail partners with customers across four continents through regional brands including Talabat, Foodpanda, Glovo, PedidosYa, Foodora, and others.
Relocation support provided
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€per year
€20k€250k
Your situation in Germany
The default for anyone single, divorced or widowed.
Only changes the church tax rate — 8% in Bavaria and Baden-Württemberg, 9% everywhere else.
Childless employees over 23 pay a higher Pflegeversicherung (care insurance) rate.