Customer Advisor (m/f/d) Travel
Description
A travel customer-service role at CHECK24's travel comparison business (C24 Reisecenter Halle GmbH) in Halle (Saale). You advise customers by phone and email on package holidays, rebookings, complaints and special requests, handling cancellations, additional bookings and individual customer wishes in a solution-oriented way. You coordinate with tour operators, ensure smooth booking processes and contribute to improving service workflows. The position is full-time on a shift system covering 07:30-23:00, five days a week, including weekends and holidays.
Requirements
- Completed vocational training in a service-oriented or commercial profession
- Practical experience in telephone customer advisory
- Enthusiasm for excellent customer service and enjoyment of daily contact with people
- Friendly, confident and reliable demeanour, even in demanding situations
- Team player who takes ownership of their tasks
- Business-fluent German, spoken and written (at least C1 level)
- Willingness to work in a shift system (40 hours/week, 3 shifts between 07:30-23:00, 5 days a week)
- Flexibility for weekend and holiday shifts
Languages
German
C2 · FluentA1A2B1B2C1C2
Experience Level
InternEntry LevelMid-levelSeniorLeadExecutive
Benefits
Permanent contract and attractive remuneration with annual performance bonuses
Vouchers for CHECK24 products, subsidised company pension scheme and further discounts
Individual career development, training, personal development budget, regular feedback and coaching
Coverage of the job/Deutschland ticket or subsidised bike/eBike leasing
Office culture with team spirit and the option of Friday home office (mobile working)
Free daily CHECKito lunch plus drinks, muesli and fresh fruit
Sports programme with a personal trainer and 50% subsidy for the EGYM Wellpass
Collegial environment with team events and celebrations
About the company
CHECK24CHECK24 is Germany's largest online comparison platform, covering insurance, energy, telecom, finance, travel, and e-commerce verticals with its own in-house product and engineering teams.
“To help consumers compare and switch providers across every major household category, saving time and money through Germany's largest comparison marketplace.”
Employees
6,000
Tech Stack
PHPPythonGoTypeScriptMySQLKubernetesReactKafka
Part of Collections
CHECK24 is Germany's largest online comparison platform, covering insurance, energy, telecom, finance, travel, and e-commerce verticals with its own in-house product and engineering teams.
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€per year
€20k€250k
Your situation in Germany
The default for anyone single, divorced or widowed.
Only changes the church tax rate — 8% in Bavaria and Baden-Württemberg, 9% everywhere else.
Childless employees over 23 pay a higher Pflegeversicherung (care insurance) rate.