Team Lead Strategic Success Management (all genders)

Tradebyte, an independent company within the Zalando Group, is hiring a Team Lead, Strategic Customer Success to empower and develop a team of Senior Customer Success Managers driving long-term value for key accounts. The role shapes team strategy, builds a culture of psychological safety and shared accountability, and partners directly with senior executive stakeholders. It oversees the long-term health, retention, and strategic expansion of the team's account portfolio and aligns account plans with cross-functional teams. The team lead also acts as a trusted advisor during critical customer moments, balancing remote collaboration with intentional, periodic client visits.