Working Student - User Support Agent

trivago is looking for a working student to join its User Support Team in Düsseldorf, the first point of contact for the millions of travellers who use trivago every month. You will provide timely and accurate support to user enquiries by email using Zendesk and translation tools, respond to and manage user feedback on third-party review sites, and investigate and report bugs raised by users so the product keeps improving. Working alongside the Agent Services and Support Operations functions, you will explore user issues with stakeholders inside and outside trivago, categorise and channel feedback to the relevant teams, and support initiatives that improve operations and processes. The position is around 20 hours per week and combines campus days in Düsseldorf with one work-from-home day per week.