Team Lead Delivery Solutions (all genders)

Zalando SE

•

Berlin, Germany

•

Yesterday

✈️ Relocation Full-time

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Description

Zalando is hiring a Team Lead Delivery Solutions to shape last-mile operations and carrier relationships across European markets. You will be the primary interface between CEP (courier, express and parcel) carriers and Zalando, overseeing a significant share of standard deliveries and returns and steering a substantial budget. The role leads a team of logistics professionals and drives initiatives such as NPS improvement, network acceleration, sustainability and cost reduction in support of Zalando's Logistics Strategy 2028. You will work with stakeholders from Customer Care to Tech and Network Planning.

Requirements

Degree in Law, Economics, Computer Science or a comparable field
6+ years of progressive experience in logistics, transportation, supply chain or process management, with a proven track record in external partner and carrier management at scale
Experience managing significant operational budgets and large-scale delivery networks, with a strong business and customer focus
Proven experience managing, developing and coaching a diverse team, including performance management and succession planning
Data-driven decision-making and quantitative analysis skills
Fluent English and the ability to simplify complex information for high-level stakeholders

Languages

English

C2 · Fluent

A1A2B1B2C1C2

Experience Level

InternEntry LevelMid-levelSeniorLeadExecutive

Benefits

27 days of holiday a year to start for full-time employees (+1 day per calendar year up to 30 days)

2 paid volunteering days a year

Employee shares programme

40% off fashion and beauty products sold and shipped by Zalando, 30% off Lounge by Zalando, discounts from external partners

Relocation assistance available (subject to prior agreement)

Family services, including counselling and support

Health and wellbeing options (including Wellhub)

Mental health support and coaching available

Development through a training platform and biannual peer-to-peer review

📍 Life in Berlin

👥

Population

3.6M

⭐

Quality of Life

8.0

🇬🇧

English Friendly

9.0

💻

Tech Scene

9.0

🌍

International

10.0

🚇

Public Transport

9.0

🚴

Bikeability

9.0

🌬️

Air Quality

6.0

🌳

Green Spaces

7.0

🚗

Car Free

8.0

ℹ️

About Berlin

•Creative and tech hub
•Diverse neighborhoods
•Excellent public transport

🌤️

Climate

•Continental climate
•Cold winters
•Mild summers
•Four distinct seasons

❄️Jan: 0°C☀️Jul: 19°C📅Avg: 10°C

☀️1625 sunshine hours/year

🛡️

Safety

•Generally safe
•Higher petty crime than Munich
•Some areas less safe at night

Overall:7.0

🏥

Healthcare

•Good hospital network
•Charité is world-renowned
•Wait times can vary

Quality: 9.0Access: 8.0

🎭

Culture

•World-class museums
•Vibrant art scene
•Rich history

10.0

🎉

Nightlife

•Famous club scene
•Diverse nightlife
•24/7 culture

10.0

🏞️

Recreation

•Many parks
•Lakes
•Tiergarten
•Active outdoor scene

8.0

💰

Cost of Living

•More affordable than Munich
•Prices rising rapidly
•Still cheaper than many European capitals

🏠 Rent (1BR center):€1231

⚡ Utilities:€220

🛒 Groceries:€280

🍽️ Dining out:€16

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Job Type:Full-time

Experience:Lead

Posted:Yesterday

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Zalando SE

Germany: Berlin

Europe's leading online multi-brand fashion and lifestyle platform, serving 61+ million active customers across 29 European markets with 7,000+ brands. Generating €15.3 billion in GMV and €10.6 billion in revenue annually (FY 2024), the DAX-listed company operates a consumer marketplace for apparel, footwear, accessories, and beauty, alongside Lounge by Zalando (off-price), and a growing B2B ecosystem comprising ZEOS (logistics-as-a-service), Tradebyte, and SCAYLE. Following its transformative €1.1 billion acquisition of ABOUT YOU in 2025, Zalando employs ~16,100 people from 140+ nationalities.

Relocation support provided